Privacy, Confidentiality & Online Security
Privacy and confidentiality are core elements of any counselling/ coaching relationship. In order to protect your privacy, I carry out my online work away from anyone else and take extra care to ensure that communications between us are not accessible by a third party. When counselling online, this includes using an encrypted email service in that is accessed via a secure passphrase known only to me. In the event of counselling emails being deliberately and unlawfully intercepted during delivery, encryption prevents the content of the email from being read.
(For more information about the email service I use, please visit http://www.hushmail.com/about/technology/)
If we decide to work online together, I recommend that you take steps to ensure that only you have access to our private email exchanges, and try to create a safe space where our privacy is maintained as much as possible. We can discuss possible ways to do this, if you have further concerns about privacy and online security.
Disclosing client information, or any of our communications, without permission via social networking or other means is a breach of trust, and can be detrimental to therapeutic work. It is also against professional and ethical standards, and I take these responsibilities seriously.
To protect confidentiality, I do not hold any personal information or identifiable details about you on my computer. Best practice guidelines require me to consult regularly with a professional supervisor and make some general notes on the themes and process of our work, so I maintain your confidentiality by using a coding system instead of names, and exclude any other personally identifiable information. I keep these brief notes in a secure, locked filing cabinet and destroy them after a year of no contact between us.
Please note that I own the intellectual property rights to my written communications, and ask that you seek my consent in writing before reproducing/publishing any information produced by me.