Because counselling and therapy are so personal, it may be that the therapist you first talk to does not quite feel right for you. Just because someone has a qualification does not automatically mean that their personality or way of working will fit with your personality. Try not to let a first experience put you off. If you are clear that you need or want to try therapy, I encourage you to ask questions, see what it feels like to communicate with a different therapist, or try an alternative approach.
You may prefer to work in person, or choose to work online after face-to-face counselling. It could be a very positive different experience.
The following external links to UK websites may also be useful.
Counselling & Psychotherapy Organisations:
BACP – British Association for Counselling & Psychotherapy
UKCP – UK Council for Psychotherapy
ACTO – Association for Counselling & Therapy Online
BAATN – Black & Asian Therapists Network
Pink Therapy – Gender & Sexual Diversity Specialists
Relate – Relationship Counselling